FAQ

Payments

I want to order internationally — how can I pay?
For international orders, we currently accept card payments only.

I want to order from the GCC — how can I pay?
For GCC orders, payment is accepted via card only.

Orders & Delivery

How do I track my order?
Once your order is on the way, you’ll receive an email with a tracking link. Simply click “Track Shipment” to view your order status.

What happens if I don’t respond to the courier?
The courier will notify us, and we will try to contact you to arrange delivery.

What if I refuse to accept my order?
The shipment will be returned to us.

What if my order didn’t arrive?
For assistance, please email us at makeupmanualshop@gmail.com or message us on WhatsApp at +973 38338513.

Changes & Issues

How can I cancel my order?
To cancel your order, email us at makeupmanualshop@gmail.com or WhatsApp +973 38338513 with your order number. Please note that orders cannot be cancelled once they have been shipped.

I received my order, but something is missing or damaged. What should I do?
Please contact us via email at makeupmanualshop@gmail.com or WhatsApp +973 38338513. We’ll get back to you.

Products & Stock

When will an out-of-stock item be available again?
Click the “Notify Me” button on the product page to receive an email or SMS when it’s back in stock.

Retail & Distribution

How can I stock your products or become a distributor?
For distribution enquiries, please contact us at themakeupmanualteam@gmail.com

Are your products available in physical stores?
Our website currently offers delivery only. You can also purchase our products through our stockists.

Security

Is it safe to place an order on your website?
Yes. We take the security of your information seriously. Our website uses SSL (Secure Sockets Layer) encryption to protect your data, and we do not share your personal information with third parties.